Ideas shaping the digital world

GURO BERGAN, VP EMEA & COLIN BURKE, Global Head of Customer Success - Honeycomb

With AI evolving beyond Large Language Models, can businesses progress beyond chatbots and towards agentic AI to transform how customer experience is delivered? What opportunities does this create for improved service, and how does this impact human roles? We’re excited to be discussing these points and more with Reza and Craig, who each bring their own perspectives. Reza as a CTO of a large telco, where he leads initiatives that harness AI, CX UC and Cloud technologies to pi

From the jungles of Borneo to brewing and now healthcare, Rory Batt has relied upon one key tool to deliver consistent success for companies globally throughout his career – technology. Here, he discusses recent efforts to leverage digital to transform the services and solutions of European giant Mediq. Moving from brewing to healthcare is not a typical change in career. Back in 2012 Rory Batt joined the European operations of AB InBev, the world’s largest brewery on their pr

In the fast-moving world of digital out-of-home (DOOH) advertising, few firms have positioned themselves as strategically as Shinka. Founded in Dublin in 2024 by former Google employee Kieran Greene, Shinka is reshaping how advertisers connect with premium audiences through programmatic solutions tailored to the DOOH and Connected TV (CTV) industry. Derived from the Japanese word for "evolution," Shinka embodies a fresh approach, emphasising transparency, efficiency, and fair