Craig Godfrey

Some careers are mapped out early. Others reveal themselves gradually through curiosity, depth and persistence. Michelle Conway’s path into data and AI was never about following fashion. It began with mathematics, sharpened through statistics and matured into leadership inside one of the UK’s most regulated institutions. This is not a conversation about hype. It is about resilience, technical credibility, rejection, reinvention and what it really means to build AI at national scale. Being the...

With AI evolving beyond Large Language Models, can businesses progress beyond chatbots and towards agentic AI to transform how customer experience is delivered? What opportunities does this create for improved service, and how does this impact human roles? We’re excited to be discussing these points and more with Reza and Craig, who each bring their own perspectives. Reza as a CTO of a large telco, where he leads initiatives that harness AI, CX UC and Cloud technologies to pioneer data-driven...

Scaling beyond isolated successes There are interviews that feel transactional, and then there are conversations that feel earned. This one falls firmly into the latter. Greg Steel isn't just an observer; he's spent years embedded in complex, highly regulated enterprises where data is a structural dependency, the very bedrock of operations. Our discussion sidestepped the latest AI hype cycle. Instead, we drilled into the persistent failures: Why do heavily invested organisations still...